Arriving at Melbourne Airport I’m advised by the rental car company that there are no cars available despite the fact that I’ve booked a car to be picked up exactly at this time. I’d love it if someone could explain how hire car companies work, as a regular road trip traveller it continues to baffle me? Surely they are like hotels, you book a room/car and it’s allocated in the system – right? After an extended delay, eventually a car arrives, but the process takes an hour longer than I’d planned. The saving grace on a frustrating experience is the rental car attendant at the exit gate who asks where I’m going and then quickly presents me with a map hand marked with directions to the Mornington Peninsula. I keep quiet on the fact I’ve already punched in the destination on my GPS, as this old school gesture just makes me happy.